POLICIES

EVENT POLICIES

All Kyle Gray UK events are for intended for an adult audience. All audience members must be 18 years or older. People ages 15-18 are welcomed but must be accompanied by an adult. We suggest this because of the deep emotional work or subjects that may be covered which are not indended for a younger audience.

Kyle Gray UK offer a full refund for all cancellations of 14 days or more. Cancellations received within less that 14 days cannot be refunded.

SITE POLICIES

Information provided on this website or blogs should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within this website or blog’s is at the client’s discretion and risk. Neither Kyle Gray UK or his company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested within this website, blog or on third party websites.

STORE POLICY

Privacy

Kyle Gray UK not store credit card details, nor do we share customer details with any third parties. Please see our Privacy Policy below for more information.

Delivery

Digital Goods will be delivered within 24 hours via electronic download. Physical Goods will be shipped within 48 hours of confirming inventory availability via Royal Mail or United States Postal Service.

Refunds & Cancellations

Digital Goods: Due to the nature of digital data, we cannot refund digital goods purchases.

Physical Goods: All Requests for refunds and/or cancellations will be processed within 5 business days. Requests for refunds should be emailed to orders@kylegray.co.uk . We are happy to refund any defective physical goods bought from the Kyle Gray UK Store within 30 days of purchase.

PRIVACY POLICY

Your privacy is extremely important to Kyle Gray UK. This privacy statement provides information about the personal information that we collect, and the ways in which Kyle Gray UK uses that personal information.

What information do we collect?

When placing an order or filling out a form on our site, as appropriate, you may be asked to enter your name, postal address or email address. You may, however, visit our site anonymously.

What do we use your information for?

Any information we collect from you may be used in the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs.

  • To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.

  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

  • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

  • To administer a contest, promotion, survey, or other site feature.

How do we protect your information?

Kyle Gray UK implement a variety of security measures to maintain the safety of your personal information.

Do we disclose any information to outside parties?

Kyle Gray UK do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last modified on 13/02/2017

Contacting Us

If there are any questions regarding this Privacy Policy you can write to us via email angel@kylegray.co.uk

SESSION POLICIES

All sessions are intended to support personal and spiritual growth. Those participating within the session must be 18 years or older.

Information provided during sessions should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within the session is at the client’s discretion and risk. Neither Kyle Gray UK or his company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested on third party websites.

You are responsible for the time and date of your session. Please note that our system will offer you Kyle’s availability based upon your selected time zone. All sessions will take place on Skype and therefore it is important to acquaint yourself with this application if you are unfamiliar.

You are welcome to record your session. It is considered for personal use only.

If you are late for the session Kyle will do his best to honour your time but sadly cannot go over the time allocated for your session due to his schedule.

If you feel the session is not working for you or is not what you expected, you have every right to call it to an end. We invite you to know this within the first 15-20mins of the session and a full refund will be offered. If you do not say anything at the time Kyle Gray UK cannot offer a refund at a later time.

Kyle Gray UK follow a strict cancellations policy. For sessions cancelled with 72 hours advance of the session a full refund will be given. For cancellations within 48 hours an alternative time will be offered and for cancellations within 24hours a partial refund will be offered. However, as a service dedicated to growth will take each situation into account.